CANCELLATIONS AND REFUNDSÂ POLICIES
CARIBBEAN SCHEDULED SERVICE
Any cancellation made within 24 hours of initial booking is refundable if the flight is 7 days or more away.
For flights departing on or before April 18, 2027: All ticket purchases are non-refundable. Changes are permitted up to 24 hours prior to departure and must be rebooked in the same fare class or higher. If cancelled more than 24 hours before departure, the ticket value may be applied as a credit toward future travel, valid for one year from the original flight date. Cancellations made within 24 hours of departure will result in forfeiture of the ticket value.
For flights departing on or after April 19, 2027: All ticket purchases are non-refundable. Changes are permitted up to 48 hours prior to departure and must be rebooked in the same fare class or higher. If canceled more than 48 hours before departure, the ticket value may be applied as a credit toward future travel, valid for one year from the original flight date. Cancellations made within 48 hours of departure will result in forfeiture of the ticket value.
BAHAMAS SCHEDULED SERVICE
Any cancellation made within 24 hours of initial booking is refundable if the flight is 7 days or more away.
Ticket value is non-refundable. Changes are permitted up to 48 hours prior to departure and must be rebooked in the same fare class or higher. If canceled more than 48 hours before departure, the ticket value may be applied as a credit toward future travel, valid for one year from the original flight date. Cancellations made within 48 hours of departure will result in forfeiture of the ticket value.
NORTHEAST SCHEDULED SERVICE
Any cancellation made within 24 hours of initial booking is refundable if the flight is 7 days or more away.
Ticket value is non-refundable. Changes are permitted up to 48 hours prior to departure and must be rebooked in the same fare class or higher. If cancelled more than 48 hours before departure, the ticket value may be applied as a credit toward future travel, valid for one year from the original flight date. Cancellations made within 48 hours of departure will result in forfeiture of the ticket value.
NANTUCKET AND MARTHA’S VINEYARD TICKET BOOKS
Ticket value is non-refundable. Changes may be made up to 48 hours before departure without penalty. Cancellations within 48 hours will result in a forfeited ticket. Within 48 hours, changes are allowed on a space-available basis if the new flight is in the same direction for the same weekend of travel, within 36 hours for the original scheduled departure. Tickets purchased before or during the flight year will convert to dollar value at the end of the year and may be used towards ticket purchase for the following season.
PRIVATE CHARTER — U.S.
Unless otherwise noted on the trip itinerary, confirmed travel may be cancelled up to 24 hours prior to departure with no charge. After that time, a 100% cancellation fee will be incurred. If an aircraft has been relocated for the purposes of your flight, you will be charged for the cost of that relocation or 20% of the total cost – whichever is greater.
PRIVATE CHARTER – INTERNATIONAL
Cancellation more than 10 days prior to travel will result in a full value placed on account for use at another time. Cancellation between 10 days and 24 hours prior to departure will result in a cancelation fee of 50% of the amount paid with the other 50% remaining on account. Cancellation less than 24 hours prior to departure will be subject to a cancellation fee equal to the total quoted amount.